One of the most frequently asked questions to our Customer Service Team relate to the VAT charged on their invoice and that it wasn’t as expected by our client.  We’ve summarised a majority of the items that often fall into this dispute category below, either based on the standard rate of VAT (20% at the time of writing) and zero-rated or exempt (non-vatable).


Carriage and VAT

If an order is primarily zero-rated or exempt for VAT, then the carriage applied to that order shall also be zero-rated.

The information in this article has been taken from HM Revenue & Customs and was only correct at time of publication.  For more information, visit the VAT section of