Terms and conditions


We work in an industry filled with ‘mumbo jumbo’ & jargon – but we don’t believe in passing it on to our customers, so if you have any queries, please ask us for help.  Remember, these are our full standard terms and conditions of sale and engagement and not all of these terms may apply to you – they are simply here as a general guide.  Some of our clients will have specific terms which override those detailed herein, so you are advised to contact us if you have any questions.


1. Definitions

As used herein and throughout this Agreement:

1.0 ‘The Company’, means Snell Mitchell & Co. Ltd., registered in England & Wales with Companies House, 8467682.  You are referred to as ‘the Client’.

1.1 ‘Agreement’ means the entire content of this Terms and Conditions document, the Proposal document(s), Schedule A, together with any other
Supplements designated below, together with any exhibits, schedules or attachments hereto.

1.2 ‘Client Content’ means all materials, information, photography, writings and other creative content provided by Client for use in the preparation of and/or incorporation in the Deliverables.

1.3 ‘Copyrights’ means the property rights in original works of authorship, expressed in a tangible medium of expression, as defined and enforceable under Copyright Law in the United Kingdom.

1.4 ‘Deliverables’ means the services and work product specified in the Proposal to be delivered by the Company to the Client, in the form and media
specified in the Proposal.

1.5 ‘Designer Tools’ means all design tools developed and/or utilised by the Company in performing the Services, including without limitation pre-existing and newly developed software including source code, Web authoring tools, type fonts, and application tools, together with any other software, or other inventions whether or not patentable, and general non copyrightable concepts such as website design,
architecture, layout, navigational and functional elements.

1.6 ‘Final Art’ means all creative content developed or created by the
Company, or commissioned by the Company, exclusively for the Project and
incorporated into and delivered as part of the Final Deliverables, including and by way of example, not limitation, any and all visual designs, visual elements, graphic design, illustration, photography, animation, sounds, typographic treatments and text, modifications to Client Content, and the Company’s selection, arrangement and coordination of such elements together with Client Content and/or Third Party

1.7 ‘Final Deliverables’ means the final versions of Deliverables provided by Designer and accepted by the Client.

1.8 ‘Preliminary Works’ means all artwork including, but not limited to, concepts, sketches, visual presentations, or other alternate or preliminary designs and documents developed by the Company and which may or may not be shown and or delivered to Client for consideration but do not form part of the Final Art.

1.9 ‘Project’ means the scope and purpose of the Client’s identified usage of the work product as described in the Proposal.

1.10 ‘Services’ means all services and the work product to be provided to the Client by the Company as described and otherwise further defined in the

1.11 ‘Third Party Materials’ means proprietary third party materials which are incorporated into the Final Deliverables, including without limitation stock
photography or illustration.

1.12 ‘Trademarks’ means trade names, words, symbols, designs, logos or other devices or designs used in the Final Deliverables to designate the origin or source of the goods or services of the Client.


2. Proposal

The terms of the Proposal shall usually be effective for 30 days after presentation to the Client.  In the event this Agreement is not executed by the Client within the time identified, the Proposal, together with any related terms and conditions and deliverables, may be subject to amendment, change or substitution.


3. Fees & Charges

3.1 Fees. In consideration of the Services to be performed by the Company, the Client shall pay to the Company fees in the amounts and according to the payment schedule set forth in the Proposal or otherwise, and all applicable sales, insurance, use or value added taxes, even if calculated or assessed subsequent to the payment schedule.

3.2 Expenses. The Client shall pay the Company’s expenses incurred in connection with this Agreement as follows: (a) incidental and out-of-pocket expenses including but not limited to costs for telephone calls, postage, shipping, overnight couriers, service bureaus, typesetting, blueprints, models, presentation materials, photocopies, computer expenses, parking fees and road tolls, and taxis at cost plus the Company’s standard markup of 15 percent (%), and, if applicable, a mileage reimbursement at £0.45 per mile; and (b) travel expenses including transportation, meals, and lodging, incurred by the Company with the Client’s prior approval.

3.3 Additional Costs. The Project pricing includes the Company’s fee only. Any and all outside costs including, but not limited to, equipment rental,
photographer’s costs and fees, photography and/or artwork licenses, prototype
production costs, talent fees, music licenses and online access or hosting fees, will be billed to the Client unless specifically otherwise provided for in the Proposal.

3.4 Invoices. All invoices are payable within the same calendar month of receipt (up to 31 days). Penalty charges of 8 percent (%) is payable on all overdue balances in the form of interest. Payments will be credited first to late payment charges and next to the unpaid balance.  We do this under the Late Payment of Commercial Debts (Interest) Act 1988, as amended and any other applicable legislation.

The Client shall be responsible for all collection or legal fees necessitated by lateness or default in payment.

The Company reserves the right to withhold delivery, suspend internet services and any transfer of ownership of any current work if accounts are not current or overdue invoices are not paid in full. All grants of any license to use or transfer of ownership of any intellectual property rights under this Agreement are conditioned upon receipt of payment in full which shall be inclusive of any and all outstanding Additional Costs, Taxes, Expenses, and Fees, Charges, or the costs of Changes.


4. Changes

4.1 General Changes. Unless otherwise provided in the Proposal, and except as
otherwise provided for herein, the Client shall pay additional charges for changes requested by the Client which are outside the scope of the Services on a time and materials basis, at the Company’s standard hourly rate. Such charges shall be in addition to all other amounts payable under the Proposal, despite any maximum budget, contract price or final price identified therein. The Company may extend or modify any delivery schedule or deadlines in the Proposal and Deliverables as may be required by such Changes.

4.2 Substantive Changes. If the Client requests or instructs Changes that amount to a revision in or near excess of _25 percent (%) of the time required to produce the Deliverables, and or the value or scope of the Services, the Company shall be entitled to submit a new and separate Proposal to the Client for written approval. Work shall not begin on the revised services until a fully signed revised Proposal and, if required, any additional retainer fees are received by the Designer.

4.3 Timing. Designer will prioritise performance of the Services as may be necessary or as identified in the Proposal, and will undertake commercially reasonable efforts to perform the Services within the time(s) identified in the Proposal. The Client agrees to review Deliverables within the time identified for such reviews and to promptly either,

(i) approve the Deliverables in writing or;

(ii) provide written comments and/or corrections sufficient to identify the Client’s concerns, objections or corrections to the Company. The Company shall be entitled to request written clarification of any concern, objection or correction. The Client acknowledges and agrees that the Company’s ability to meet any and all schedules is entirely dependent upon the Client’s prompt performance of its obligations to provide materials and written approvals and/or instructions pursuant to the Proposal and that any delays in the Client’s performance or Changes in the Services or Deliverables requested by the Client may delay delivery of the Deliverables. Any such delay caused by the Client shall not constitute a breach of any term, condition or Designer’s obligations under this Agreement.

4.4 Testing and Acceptance. The Company will exercise commercially reasonable efforts to test Deliverables requiring testing and to make all necessary corrections prior to providing Deliverables to the Client. The Client, within five (5) business days of receipt of each Deliverable, shall notify the Company, in writing, of any failure of such Deliverable to comply with the specifications set forth in the Proposal, or of any other objections, corrections, changes or amendments the Client wishes made to such Deliverable. Any such written notice shall be sufficient to identify with clarity any objection, correction or change or amendment, and the Company will undertake to make the same in a commercially timely manner. Any and all objections, corrections, changes or amendments shall be subject to the terms and conditions of this Agreement. In the absence of such notice from the Client, the Deliverable shall be deemed accepted.


5. Your responsibilities

Client acknowledges that it shall be responsible for performing the following in a reasonable and timely manner;

(a) coordination of any decision making with parties other than the Company;

(b) provision of Client Content in a form suitable for reproduction or incorporation into the Deliverables without further preparation, unless otherwise expressly provided in the Proposal; and

(c) final proofreading and in the event that the Client has approved deliverables but errors, such as, by way of example, not limitation, typographic errors or misspellings, remain in the finished product, the Client shall incur the cost of correcting such errors.


6. Accreditation & Promotions

All displays or publications of the Deliverables shall bear accreditation and/or copyright notice in the Company’s name in the form, size and location as incorporated by the Company in the Deliverables, or as otherwise directed by the Company. The Company retains the right to reproduce, publish and display the Deliverables in the Company’s portfolios and websites, and in galleries, design periodicals and other media or exhibits for the purposes of recognition of creative excellence or professional advancement, and to be credited with authorship of the Deliverables in connection with such uses. Either party, subject to the other’s reasonable approval, may describe its role in relation to the Project and, if applicable, the services provided to the other party on its website and in other promotional materials, and, if not expressly objected to, include a link to the other party’s website.


7. Confidential information

Each party acknowledges that in connection with this Agreement it may receive certain confidential or proprietary technical and business information and materials of the other party, including without limitation Preliminary Works (“Confidential Information”). Each party, its agents and employees shall hold and maintain in strict confidence all Confidential Information, shall not disclose Confidential Information to any third party, and shall not use any Confidential Information except as may be necessary to perform its obligations under the Proposal except as may be required by a court or governmental authority.

Notwithstanding the foregoing, Confidential Information shall not include any information that is in the public domain or becomes publicly known through no fault of the receiving party, or is otherwise properly received from a third party without an obligation of confidentiality.


8. Relationship of the Parties

8.1 Independent Contractor. The Company is an independent contractor, not an employee of the Client or any company affiliated with the Client. The Company shall provide the Services under the general direction of the Client, but the Company shall determine, in the Company’s sole discretion, the manner and means by which the Services are accomplished. This Agreement does not create a partnership or joint venture and neither party is authorised to act as agent or bind the other party except as expressly stated in this Agreement.

The Company and the work product or Deliverables prepared by Designer shall not be deemed a work for hire as that term is defined under Copyright Law. All rights, if any, granted to Client are contractual in nature and are wholly defined by the express written agreement of the parties and the various terms and conditions of this Agreement.

8.2 Company Agents. The Company shall be permitted to engage and/or use third party designers or other service providers as independent contractors in connection with the Services (“Design Agents”). Notwithstanding, the Company shall remain fully responsible for such Design Agents’ compliance with the various terms and conditions of this Agreement.

8.3 No Solicitation. During the term of this Agreement, and for a period of six (6) months after expiration or termination of this Agreement, the Client agrees not to solicit, recruit, engage or otherwise employ or retain, on a full time, part time, consulting, work for hire or any other kind of basis, any Designer, employee or Design Agent of the Company, whether or not said person has been assigned to perform tasks under this Agreement. In the event such employment, consultation or work for hire event occurs, the Client agrees that the Company shall be entitled to an agency commission to be the greater of, either;

(a) 25 per cent (%) of said person’s starting salary with the Client, or;

(b) 25 per cent (%) of fees paid to said person if engaged by the Client as an independent contractor. In the event of (a) above, payment of the commission will be due within 30 days of the employment starting date. In the event of (b) above, payment will be due at the end of any month during which the independent contractor performed services for the Client. The Company, in the event of non payment and in connection with this section, shall be entitled to seek all remedies under law and equity.

8.4 No Exclusivity. The parties expressly acknowledge that this Agreement does not create an exclusive relationship between the parties. The Client is free to engage others to perform services of the same or similar nature to those provided by the Company, and the Company shall be entitled to offer and provide design
services to others, solicit other clients and otherwise advertise the services offered by the Company.


9. Warranties & Representations

9.1 By the Client. The Client represents, warrants and covenants to the Company that;

(a) the Client owns all right, title, and interest in, or otherwise has full right and authority to permit the use of the Client Content,

(b) to the best of the Client’s knowledge, the Client Content does not infringe the rights of any third party, and use of the Client Content as well as any Trademarks in connection with the Project does not and will not violate the rights of any third parties,

(c) The Client shall comply with the terms and conditions of any licensing agreements which govern the use of Third Party Materials, and;

(d) The Client shall comply with all laws and regulations as they relate to the Services and Deliverables.

9.2 By the Company;

(a) The Company hereby represents, warrants and covenants to Client that the Company will provide the Services identified in the Agreement in a professional and workmanlike manner and in accordance with all reasonable professional
standards for such services.

(b) The Company further represents, warrants and covenants to the Client that (i) except for Third Party Materials and Client Content, the Final Deliverables shall be the original work of the Company and/or its independent contractors/suppliers, (ii) in the event that the Final Deliverables include the work of
independent contractors commissioned for the Project by the Company, the
Company shall have secure agreements from such contractors granting all necessary rights, title, and interest in and to the Final Deliverables sufficient for the Company to grant the intellectual property rights provided in this Agreement, and (iii) to the best of the Company’s knowledge, the Final Art provided by the Company and the Company’s subcontractors does not infringe the rights of any party, and use of same in connection with the Project will not violate the rights of any third parties.

In the event that the Client or third parties modify or otherwise use the Deliverables outside of the scope or for any purpose not identified in the Proposal or this Agreement or contrary to the terms and conditions noted herein, all representations and warranties of the Company shall be void.



10. Indemnification/Liability

10.1 By the Client. The Client agrees to indemnify, save and hold harmless the Company from any and all damages, liabilities, costs, losses or expenses arising out of any claim, demand, or action by a third party arising out of any breach of the Client’s responsibilities or obligations, representations or warranties under this Agreement.

Under such circumstances the Company shall promptly notify the Client in writing of any claim or suit;

(a) The Client has sole control of the defence and all related settlement negotiations; and

(b) The Company provides Client the with commercially reasonable
assistance, information and authority necessary to perform the Client’s obligations under this section. The Client will reimburse the reasonable out of pocket expenses incurred by the Company in providing such assistance.

10.2 By the Company. Subject to the terms, conditions, express representations and warranties provided in this Agreement, the Company agrees to indemnify, save and hold harmless Client from any and all damages, liabilities, costs, losses or expenses arising out of any finding of fact which is inconsistent with the Company’s representations and warranties made herein, except in the event any such claims, damages, liabilities, costs, losses or expenses arise directly as a result of gross negligence or misconduct of the Client provided that;

(a) The Client promptly notifies the Company in writing of the claim;

(b) The Company shall have sole control of the defence and all related settlement negotiations; and

(c) The Client shall provide the Company with the assistance, information and authority necessary to perform the Company’s obligations under this section. Notwithstanding the foregoing, the Company shall have no obligation to defend or otherwise indemnify the Client for any claim or adverse finding of fact arising out of or due to Client Content, any unauthorised content, improper or illegal use, or the failure to update or maintain any Deliverables provided by the Company.



11. Termination

11.1 This Agreement shall commence upon the Effective Date and shall remain effective until the Services are completed and delivered.

11.2 This Agreement may be terminated at any time by either party effective immediately upon notice, or the mutual agreement of the parties, or if any party:

(a) becomes insolvent, files a petition in bankruptcy, makes an assignment for the benefit of its creditors; or

(b) breaches any of its material responsibilities or obligations under this Agreement, which breach is not remedied within ten (10) days from receipt of written notice of such breach.

11.3 In the event of termination, the Company shall be compensated for the Services performed through the date of termination in the amount of (a) any advance payment, (b) a prorated portion of the fees due, or (c) hourly fees for work performed by the Company or Company’s agents as of the date of termination, whichever is greater; and the Client shall pay all Expenses, fees, out of pockets together with any Additional Costs incurred through and up to, the date of cancellation.

11.4 In the event of termination by the Client and upon full payment of compensation as provided herein, the Company grants to the Client such right and title as provided for in Schedule A of this Agreement with respect to those Deliverables provided to, and accepted by the Client as of the date of termination.

11.5 Upon expiration or termination of this Agreement:

(a) each party shall return or, at the disclosing party’s request, destroy the Confidential Information of the other party, and (b) other than as provided herein, all rights and obligations of each party under this Agreement, exclusive of the Services, shall survive.


12. General

12.1 Modification/Waiver. This Agreement may be modified by the parties. Any modification of this Agreement must be in writing, except that the Company’s invoices may include, and the Client shall pay, expenses or costs that the Client authorises by electronic mail in cases of extreme time sensitivity. Failure by either party to enforce any right or seek to remedy any breach under this Agreement shall not be construed as a waiver of such rights nor shall a waiver by either party of default in one or more instances be construed as constituting a continuing waiver or as a waiver of any other breach.

12.2 Notices. All notices to be given hereunder shall be transmitted in writing either by Royal Mail post or electronic mail with return confirmation of receipt or by Signed For mail, return receipt requested, and shall be sent to the addresses identified as the Company’s contact address on your Proposal, unless notification of change of address is given in writing. Notice shall be effective upon receipt or in the case of fax or email, upon confirmation of receipt.

12.3 No Assignment. Neither party may assign, whether in writing or orally, or encumber its rights or obligations under this Agreement or permit the same to be transferred, assigned or encumbered by operation of law or otherwise, without the prior written consent of the other party.

12.4 Force Majeure. The Company shall not be deemed in breach of this Agreement if the Company is unable to complete the Services or any portion thereof by reason of fire, flood, outage, labour dispute, act of God or public enemy, death, illness or incapacity of employees, staff or officers of the Company or any local, national or international law, governmental order or regulation or any other event beyond the Company’s control (collectively, “Force Majeure Event”).

Upon occurrence of any Force Majeure Event, the Company shall give notice to the Client of its inability to perform or of delay in completing the Services and shall propose revisions to the schedule for completion of the Services.

12.5 Governing Law and Dispute Resolution. The formation, construction, performance and enforcement of this Agreement shall be in accordance with the laws of England without regard to its conflict of law provisions or the conflict of law provisions of any other jurisdiction. In the event of a dispute arising out of this Agreement, the parties agree to attempt to resolve any dispute by negotiation between the parties.

If they are unable to resolve the dispute, either party may commence mediation and/or binding arbitration, using a forum mutually agreed to by the parties. The prevailing party in any dispute resolved by binding arbitration or litigation shall be entitled to recover its legal fees and costs. In all other circumstances, the parties specifically consent to the local and national courts located in England. The parties hereby waive any jurisdictional or venue defences available to them and further consent to service of process by postal mail.

The Client acknowledges that the Company will have no adequate remedy at law in the event the Client uses the deliverables in any way not permitted hereunder, and hereby agrees that the Company shall be entitled to equitable relief by way of temporary and permanent injunction, and such other and further relief at law or equity as any arbitrator or court of competent jurisdiction may deem just and proper, in addition to any and all other remedies provided for herein.

12.6 Severability. Whenever possible, each provision of this Agreement shall be interpreted in such manner as to be effective and valid under applicable law, but if any provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement shall nevertheless remain in full force and effect and the invalid or unenforceable provision shall be replaced by a valid or enforceable provision.

12.7 Headings. The numbering and captions of the various sections are solely for convenience and reference only and shall not affect the scope, meaning, intent or interpretation of the provisions of this Agreement nor shall such headings otherwise be given any legal effect.

12.8 Integration. This Agreement comprises the entire understanding of the parties hereto on the subject matter herein contained, and supersedes and merges all prior and contemporaneous agreements, understandings and discussions between the parties relating to the subject matter of this Agreement. In the event of a conflict between the Proposal and any other Agreement documents, the terms of the Proposal shall control. This Agreement comprises this Terms and Conditions document, the Proposal, Schedule A, and the following documents as following;

(i) Print specific terms and conditions

(ii) Interactive specific terms and conditions

(iii) Environmental specific terms and conditions


By applying for a Credit or Pro– forma Account with the Company, the parties hereto have agreed to all of the terms and conditions of this Agreement effective as of the last date of signature provided on the application form, and each signatory represents that it has the full authority to enter into this Agreement and to bind her/his respective party to all of the terms and conditions herein.



Last updated: 7 April 2014

Leave a comment