As part of our attitude to customer service and transparency, we want you to be fully informed about your rights, and how Snell Mitchell & Co. uses your data.
We hope the following sections will answer any questions you have but if not, please do get in touch with us.
We are Snell Mitchell & Co. – which we’ll refer to as ‘the Company’ in this document. We may also be represented as ‘SMPR’.
For simplicity throughout this policy, ‘we’ and ‘us’ means the Company and its brands.
For clarity, we are Snell Mitchell & Co. Ltd., a company registered in England under number 8467682. Our registered office is at 7 King Street, Weymouth, DT4 7BJ, United Kingdom. We are the Data Controller.
We collect and use your information in the following situations:
Where we rely on your consent to use your information, you have the right to withdraw that consent at any time. Please see the ‘Your choices and rights’ section in this policy.
Throughout your relationship with us, there will be occasions where we may collect your data. These may include;
Please note we collect publicly available data from sources such as Companies House where you have given your consent to share information, or where the information is made public as a matter of law.
It’s also worth bearing in mind that any individual may access personal data related to them, including opinions. So if your comment or review includes information about a team member or partner who provided that service, it may be passed on to them if requested.
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all account and transactional areas of all of our websites using ‘https’ technology, where applicable. Access to your personal data is password-protected, and sensitive data is secured by SSL encryption. This includes the ‘Project Manager’ service available to some customers.
We do not store data on credit or debit card payments made via our web sites, by phone or in branch.
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
For example, as a one-off (or guest) customer when you place an order we’ll generally keep the personal data for a period of 7 years however this may be different for trade account customers, or where the product warranty period is longer.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning. This is also the case for technical and analytical information obtained using web sites tools and cookies.
We may share your information within the company between staff members as well as trusted third parties. For example;
We promise we’ll never share your details with anyone else.
Sometimes we will need to share your personal data with third parties and suppliers outside the European Economic Area (EEA), such as Australia or the United States. This generally only applies to international orders and we will transfer the data that we collect from you to the United Kingdom.
For example, this might be required in order to fulfil your order, process your account application or payment details or provide after-sales support services.
You have a number of rights in relation to your information, and can make a number of choices about how we collect and use it. For example, you have the right to request:
You have a right to request a copy of any information held about you or your business that the Company holds at any time. To ask for this, please contact Data Protection Officer, Snell Mitchell & Co. Ltd., 7 King Street, Weymouth DT4 7BJ. To ask for your information to be amended, please update your online account, where available, or contact your usual representative or our head office.
Just so you know, if we choose not to action your request we will explain to you the full reasons for our refusal.
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
There are several ways you can stop direct marketing communications from us:
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
If you feel that your personal data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
Within the UK, you can contact them by calling 0303 123 1113 or visit their website at www.ico.org.uk/concerns.
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.
Last updated: 4 May 2018