Ebay secure content briefing: From October 2017, any externally hosted content such as cascading style sheets (known as CSS files), images or HTML5 coding that doesn’t use the HTTPS protocol will display with a not secure icon on your buyer’s browser…


What does HTTPS stand for?

HTTPS adds a security layer to HTTP (Hypertext Transfer Protocol).  HTTPS essentially encrypts data (using SSL or TSL) that is communicated between servers and clients until it reaches the intended recipient.

This prevents cybercriminals from accessing sensitive user information and also reduces the risk of tapping and modification of sensitive data.  Although HTTPS is not completely fool proof, it undoubtedly has major security advantages for the majority of its users.

HTTPS sites can be easily identified, as they have a locked padlock icon located on the link bar in most common browsers.  As mentioned earlier, within new internet browsers – the address/search bar will display sites as ‘Not Secure’ when they have data or credit card fields, but do not hold any certification.


What can I do to avoid this problem?

To avoid any negative impact on your sales, you should contact your hosting provider, including ourselves, or third-party partner before October 2017 to find out whether they support HTTPS.  As long as they support HTTPS, your item descriptions and images should display properly.

You can also use the Ebay picture gallery either using the standard image gallery feature or the more advanced tool supplied within your individual listings.


Can I check how Ebay secure content changes will affect me?

Yes you can.  Ebay developed a tool in collaboration with a company called i-ways to check your listings now on eBay.co.uk and eBay.co.ie.  To use the tool, click on the following links – please note these take you into a third-party web site, which will open in a new browser window.

Ebay.co.uk users – click here

Ebay.co.ie users – click here


How can I get more help and support?

As always, we encourage our customers to get in touch with us for extra help and support.  To do this, just use our contact us page or message us via our Twitter and Facebook pages.  Alternatively, you can call us on 01305 820492…

For more help and support on other topics – why not try searching our knowledgebase?



Please note, we are not responsible for the content provided by third-party web sites, in this case i-ways.